MSP Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the Support Services team

• Lead a group of IT specialists

• Handle client communications

• Propel process enhancements

• Cultivate a positive team environment

• Maintain best practices in customer support

• Collaborate with technology experts

• Engage in weekly technology discussions

• Contribute to service enhancements

• Assist in developing a culture of learning, teamwork, and innovation

⛳️ Requirements

• Experience in supporting Microsoft 365

• Strong understanding of Azure, InTune, and EntraID

• Familiarity with ticketing systems, particularly Halo PSA

• Experience in troubleshooting printers and associated hardware

• Excellent written and verbal communication abilities

• Demonstrated leadership and IT support experience

• Proven track record in a customer support management position within a technology or software company

• Strong leadership capabilities with the ability to inspire and manage a team successfully

• Experience with support ticketing systems and CRM applications

• Quick learner with a knack for identifying areas for improvement

• Clear, articulate, and concise in both written and verbal communication

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Work From Home