MSP Service Creation Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and launch managed services in collaboration with MSPs and MSSPs.

• Collaborate with MSP/MSSP executives across various departments including product management, service delivery, sales, marketing, customer success, operations, procurement, billing, and legal.

• Establish functional requirements for new or improved services prior to their launch.

• Guide partners through the service creation framework provided by Cohesity.

• Represent Cohesity to high-level MSP/MSSP stakeholders.

• Construct business cases for new or enhanced services.

• Assess annual Cohesity spending commitments based on realistic consumption plans.

• Conduct health checks on services currently available in the market.

• Identify opportunities for service improvements and formulate agreed action plans.

• Analyze challenges in service delivery, pricing, or packaging.

• Collaborate with MSP Account Executives on executive relationships, spending commitments, renewals, and forecasts.

• Develop resources that align with Cohesity’s Partner Managed-Ready Offer Framework.

• Create positioning presentations and business case templates utilizing AI technology.

• Offer MSP-specific insights to Product Management for the overall offer roadmap.

⛳️ Requirements

• Previous experience as a product manager within a services organization, or as a general manager transitioning into a senior individual contributor role.

• Significant experience working for or with MSPs and/or MSSPs.

• Established credibility across product, service delivery, sales, marketing, customer success, and operations areas.

• Comprehensive understanding of commercial modeling, including pricing, margin, and consumption economics.

• Capability to assess a partner's annual spending commitment and evaluate the associated business case.

• Sales-oriented mindset complemented by a genuine dedication to partner satisfaction.

• Excellent facilitation and consulting abilities.

• Proficient in conducting structured discovery and health check discussions with partner executives.

• Domain expertise in data protection, cyber resilience, storage, or security markets.

• Proven experience with AI tools to enhance productivity, organization, and sales efficiency.

• Willingness to travel as necessary, potentially on a significant scale.

• Proficiency in professional English for effective communication with customers and internal teams.

🏝️ Benefits

• In-office flexibility: employees within a reasonable commuting distance are encouraged to work from core offices 2–3 days a week of their choice.