MSC Support Coordinator

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Address employee inquiries through phone, email, and case management systems while ensuring excellent customer service and upholding professionalism, empathy, and integrity.

• Efficiently navigate multiple systems and priorities to facilitate prompt issue resolution and adhere to established service level agreements (SLAs).

• Leverage job aids, policies, procedures, and other reference materials to provide accurate answers to employee questions and offer guidance.

• Record employee interactions and case details in the case management system to maintain precise records and enable effective issue resolution.

• Foster and sustain positive working relationships with employees, managers, customers, contractors, vendors, and other stakeholders.

• Execute basic routine transactional and operational HR tasks that assist in the daily delivery of HR shared services.

• Refer complex issues to the appropriate team members and work collaboratively with internal partners to ensure resolution.

• Uphold confidentiality and manage sensitive employee information in compliance with company policies and data privacy regulations.

• Assist with various departmental projects.

⛳️ Requirements

• A High School Diploma or equivalent experience is mandatory.

• Proficiency in Spanish is advantageous.

• Proven ability to consistently deliver high-quality customer service in a professional, responsive, and employee-centric manner.

• Capability to work efficiently both independently and as part of a collaborative team.

• Strong interpersonal, communication, and follow-up skills, with a keen attention to detail and accuracy.

• Familiarity with Microsoft Office is essential.

• Preferred knowledge of Workday and Kronos/Dimensions, along with analytical skills.

• Understanding of HR and Benefits is preferred.

• Standard work hours are from 11:30 a.m. to 8:00 p.m. EST, Monday through Friday.

• Occasional flexibility in schedule may be necessary to accommodate business needs during operating hours of 8:30 a.m. to 8:00 p.m. EST.

• Must be eligible to work in the United States, as verified by the employer's E-Verify participation.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on employee well-being.