Mortgage Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and nurture a small team of high-performing Loan Officers.

• Set up frameworks and support for managing a high volume of work.

• Track team and individual KPIs and SLAs, identify performance gaps, and develop coaching and action plans.

• Cultivate a culture that prioritizes every customer and deal opportunity.

• Maintain a deep understanding of conventional, FHA, VA, investor, and Homeward-specific lending guidelines.

• Act as an escalation point for complex situations.

• Provide coaching on sales dialogues, objection handling, follow-up strategies, agent communication, and pipeline prioritization.

• Develop Loan Officers who foster strong relationships with agents.

• Manage escalations from customers and agents.

• Collaborate with Sales and Operations to enhance file quality and execution.

• Work alongside Mortgage leadership and Homeward teams on mortgage products and offerings.

• Conduct regular team meetings and one-on-one sessions.

• Promote a competitive yet collaborative team atmosphere.

• Operate resourcefully in a lean, fast-paced environment.

⛳️ Requirements

• Over 5 years of experience in residential mortgage, including direct experience in originating purchase loans.

• More than 2 years of experience in leading, coaching, or managing Loan Officers in a high-volume sales setting.

• Extensive knowledge of conventional, FHA, VA, and NonQM guidelines.

• Ability to research, interpret, and apply agency and investor requirements to complex borrower situations.

• Demonstrated success in leading a team to achieve or surpass sales and conversion targets.

• Customer- and agent-focused mindset with high expectations for communication, urgency, and follow-through.

• Strong analytical abilities and the capability to utilize performance data to spot opportunities and drive actions.

• Excellent judgment in balancing sales urgency, customer advocacy, credit risk, and compliance obligations.

• Exceptional cross-functional collaboration skills with Operations, Underwriting, Secondary, Compliance, Product, and senior leadership.

• Comfort in an environment where leaders facilitate solution creation.

• Strong sense of ownership, high standards, and a proactive approach.

• Genuine commitment to developing team members and enhancing performance.

• Drive to create distinctive mortgage solutions.

• This position is not eligible for visa sponsorship.

🏝️ Benefits

• Equity grant – stock options with substantial upside potential.

• Comprehensive medical, dental, vision, and life insurance coverage – with company contributions to premiums.

• 20 days of paid vacation.

• 5 sick days.

• 12 company holidays.

• 2 floating holidays.

• Paid parental leave of up to 13 weeks.

• 401(k) with employer contribution match.

• Remote-first work environment.

• Collaborative, low-ego team that values intellectual curiosity and continuous improvement.