Mortgage Loan Processor II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the entire mortgage loan process from application to closing, ensuring adherence to legal and regulatory standards.

• Respond to incoming calls and address customer inquiries regarding mortgage loans and the loan process.

• Handle FHA, VA, Conventional, Bond, and RD loans.

• Conduct verifications, retrieve credit reports, order appraisals and title work, utilize automated underwriting systems, and obtain flood certificates.

• Organize loan files for underwriting, follow up with underwriters, and resolve underwriting conditions.

• Communicate with customers, real estate agents, appraisers, and title companies to gather necessary information.

• Compile month-end reports for banking institutions and regulatory bodies.

• Collaborate directly with Mortgage Loan Officers to enhance customer service.

• Refer clients to other bank staff as required.

• Investigate information in Bankway, Fortis, Image Center, and Dimension.

• Execute daily tasks within bank and mortgage operating systems, including DO, DU, LP, Encompass, and DocMagic.

• Identify opportunities for cross-selling services.

• Assess files for completeness, qualification, and compliance.

• Communicate any deficiencies and necessary file modifications to loan officers and clients.

• Provide loan status updates to realtors and clients.

• Interact with underwriters throughout the approval process.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 3 years of experience in mortgage loan processing is mandatory.

• Preferred: At least 3 years of hands-on experience with processing Conventional, FHA, VA, RD, and Bond loans.

• Preferred: 1 year of experience with Encompass Anywhere.

• A minimum of 5 years of experience using personal computers.

• Proficiency in Microsoft Office Products is necessary.

• Strong telephone and customer service skills are essential.

• Capability to sit for extended periods.

• Ability to lift up to 15 lbs.

• Skill in multi-tasking is required.

• Knowledge in a specialized area, such as basic accounting or computer systems.

• Equivalent of four years of high school, along with specialized training equivalent to two years of college, plus 3 years of related experience and/or training, and 12 to 18 months of related management experience, or a comparable combination of education and experience.

• Ability to read and comprehend policy manuals, safety guidelines, operational and maintenance instructions, and procedural manuals.

• Skill in writing routine reports and correspondence.

• Competence in calculating figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply fractions, ratios, and proportions to real-life scenarios.

• Capability to follow written, oral, or diagrammed instructions and address routine issues.

• Intermediate proficiency in 10-Key, accounting, alphanumeric data entry, and word processing/typing.

• Basic proficiency in contact management, database, and spreadsheet software.

• Ability to maintain a constant state of alertness and operate safely.

• Completion of required BSA/AML training and other assigned compliance training is essential.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Reasonable accommodations provided for applicants and employees with disabilities.

• Full-time remote work arrangement available.