Monitoring Specialist, IT Operations Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee IT systems, applications, interfaces, cloud services, and comprehensive service delivery.

• Evaluate monitoring alerts, incidents, and performance irregularities according to their significance.

• Implement suitable actions in response to threshold violations, outages, and availability concerns.

• Manage and enhance monitoring tools, dashboards, alert configurations, and escalation procedures.

• Assist with incident, problem, event, and change management as part of ongoing IT operations.

• Examine trends, capacity, and recurring operational challenges to attain sustainable stabilization.

• Keep detailed and traceable documentation of incidents, actions taken, operational records, and lessons learned.

• Contribute to IT projects, system implementations, and service modifications from an operational standpoint.

⛳️ Requirements

• Completed degree in Computer Science, Business Informatics, or a relevant IT qualification.

• Several years of experience in IT operations, monitoring, IT operations, or systems administration.

• Familiarity with monitoring and observability tools, preferably Checkmk.

• Understanding of IT infrastructures, including servers, networks, databases, applications, APIs, and cloud services.

• Expertise in ITSM processes related to incident, problem, change, and service management.

• Proficient use of SNMP v2/v3, Windows Server, Linux, networking principles, and interface monitoring.

• Knowledge of PowerShell, Bash, Python, or SQL is a plus.

• A structured, analytical, responsible, and service-oriented work ethic.

• Proficiency in both German and English.

🏝️ Benefits

• Flexible working hours with a significant level of autonomy.

• Certification and professional development opportunities based on needs.

• Respectful collaboration, open communication, and dynamic team environments.

• 30 days of standard annual leave.