Modern Workplace Manager

This is a fully remote position, open to applicants in Tunisia, +1 more country.

📋 Description

• Spearhead the strategy and operations for both digital and physical work environments.

• Inspire, guide, and develop the Service Desk, local Onsite Support, and Endpoint administration sub-teams.

• Enhance local IT support across various office locations by providing high-touch, white-glove service and establishing walk-up tech bars.

• Oversee the entire lifecycle of the global device fleet, which includes standardization, procurement, and refresh cycles.

• Collaborate with the Asset Manager to enhance computer and mobile inventory tracking, asset tagging, and ServiceNow ITAM workflows.

• Administer Google Workspace as the main root Identity Provider and set up Entra ID as a federation bridge to Azure, GitHub, and Microsoft ecosystems.

• Lead device management initiatives using Ivanti MDM and ensure endpoint protection with Sophos EDR.

• Implement SSO, MFA, and Conditional Access rules to support a Zero Trust security model.

• Optimize zero-touch deployment, automate hardware provisioning, and streamline onboarding/offboarding workflows.

• Report directly to the Chief Information Officer (CIO).

⛳️ Requirements

• 6-8+ years of professional experience in the IT field.

• At least 3+ years of direct leadership experience in On-Prem Support, Digital Workplace, or End-User Computing (EUC) teams.

• Demonstrated success in modernizing physical IT support services and managing full-lifecycle enterprise device fleets.

• Hands-on experience with device management through Ivanti (MDM), endpoint security using Sophos (EDR), and hardware asset tracking in ServiceNow.

• Practical knowledge of managing Google Workspace as a primary IdP and Entra ID as a federation bridge into Azure, GitHub, and Microsoft environments.

• Strong user-centric approach focused on employee experience, high CSAT, and rapid resolution SLA performance.

• Proven capability to mentor local onsite engineers and helpdesk staff across international locations.

• Full professional proficiency in English, both written and spoken.

🏝️ Benefits

• Employees have the option to work remotely.

• Equal opportunities and promotions based on merit.

• Open vacancies for individuals with disabilities.