Mobility Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the management, operation, and distribution of mobile applications within the enterprise mobility framework, ensuring optimal performance and reliability.

• Deliver direct assistance to customers and end users for enhanced support.

• Assess and prioritize mobile incidents and requests effectively.

• Sign applications for iOS and Android platforms.

• Collaborate with MDM systems to provide support and troubleshoot mobile applications.

• Resolve application deployment challenges related to MDM, Apple, or Google Play.

• Launch applications on the Apple App Store, Google Play, and MDM platforms.

• Set up mobile applications and provision profiles within MDM environments.

• Utilize mobile monitoring tools to identify frequent failures and issues.

• Support end users with application-related problems, crashes, logs, and bug reports.

• Examine anomalies and escalate complex challenges to the development team.

• Prepare and update technical documentation and user guides.

• Aid in the enrollment and troubleshooting of MacBooks.

• Generate reports to enhance understanding of the mobile application portfolio.

⛳️ Requirements

• Proven experience in managing mobile applications using Microsoft Intune.

• Familiarity with publishing mobile applications to the Google Play Store or Apple App Store.

• Experience with Apple Business Manager.

• Capability to manage a ticket queue while delivering excellent customer service.

• Strong analytical skills to identify issues and communicate problems or gaps effectively.

• Excellent organizational and administrative abilities.

• Ability to operate both independently and collaboratively within a team.

• Proficient in English, both in writing and speaking.

• Outstanding problem-solving and communication capabilities.

• Knowledge or experience with tools such as Datadog, Power BI, Microsoft Office, ServiceNow, VMware Workspace ONE UEM/AirWatch, Microsoft Intune, Microsoft Company Portal, Azure DevOps, Apple App Store Connect, Google Play Console, and BlackBerry Dynamics.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work schedules and remote work options.

• Collaborative and innovative work environment.