Mission Support Team Section Lead – Ground

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Supervise a group of intermediate to advanced Field Service professionals.

• Organize, prioritize, and address challenges faced by seasoned teams.

• Evaluate escalated issues impacting the business and propose solutions.

• Oversee a skilled team in accordance with set programs and objectives.

• Engage with customers, gather feedback, and nurture relationships with key clients.

• Address high-profile customer complaints and develop improvement strategies.

• Mentor team members to meet operational objectives.

• Maintain training programs and audit/assessment processes while ensuring the effectiveness of internal controls.

• Act as the technical team leader and subject matter expert in systems administration for customer support needs.

• Conduct image quality assessments, manage data flows, troubleshoot issues, and implement corrective measures.

• Track the health and status of equipment.

• Perform system administration duties as the initial responder to product-line challenges.

⛳️ Requirements

• Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM).

• At least 8 years of relevant experience.

• Proven experience in resolving technical issues with product and system knowledge.

• Capability to quickly and accurately assess situations and provide actionable, technically sound solutions to clients.

• Background in system administration, monitoring, and troubleshooting data flows in complex distributed environments.

• Experience in ISR sensor planning and/or collection management.

• Familiarity with the Air Force Distributed Common Ground System (AF DCGS) and/or national-level intelligence agencies.

• Must possess or be able to obtain a CompTIA Security+ certification within 6 months.

• An active and transferable TS/SCI U.S. government-issued security clearance is required before the start date.

• U.S. citizenship is mandatory.

• Strong communication and interpersonal skills are preferred.

• Integrity, reliability, and commitment in a team setting are preferred.

• Experience in creating/maintaining user accounts, monitoring system usage, installing applications and OS upgrades, and troubleshooting software is desired.

• Scripting experience in UNIX/Linux environments is preferred.

• Experience in Windows server support is desirable.

• Knowledge of virtual machine architectures is advantageous.

• Skills in imagery analysis within an intelligence context are beneficial.

• Familiarity with exploitation tools and techniques is advantageous.

• Experience in creating products from system image data is beneficial.

• Willingness to fulfill deployment requirements, including physical exams, immunizations, security certifications, and mandatory training.

• Flexibility for relocations, multi-shift work, and overtime with little or no notice is expected.

• Adherence to laws and regulations in deployment jurisdictions is necessary.

🏝️ Benefits

• Assistance with relocation expenses is available.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Life insurance policies.

• Short-term disability coverage.

• Long-term disability insurance.

• 401(k) matching contributions.

• Flexible spending accounts.

• Options for flexible work schedules.

• Employee assistance program availability.

• Employee Scholar Program participation.

• Parental leave benefits.

• Paid time off provisions.

• Holiday pay.

• Potential annual short-term and/or long-term incentive compensation programs may be offered.