Mining Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide operational leadership to the Toromont teams at Concord Head Office Operations.

• Drive safety metrics and ensure that each Toromont branch fosters a culture of safety and ongoing improvement.

• Achieve financial operational goals, concentrating on technician growth and development, parts loyalty, and asset returns.

• Ensure mine sites prioritize fleet performance metrics that align with customer production goals, product issue management, technology implementation, and adherence to Caterpillar global account targets.

• Advocate for health, safety, and environmental initiatives, which include staff development, committee meetings, SOP evaluations, environmental reporting, and onboarding health and safety presentations.

• Analyze monthly fleet performance reports, streamline invoicing, manage receivables and dispute resolutions, assess CVA contract health, conduct monthly account reviews, and enhance relationships with key influencers.

• Manage, coach, and mentor direct reports to meet site operational metrics while supporting succession planning and career advancement.

• Collaborate with the Timmins branch, Operations Support, and site teams to establish a go-to-market strategy for parts and service.

• Assist with equipment and technology transactions alongside assigned Key Account Managers.

• Identify opportunity targets to optimize share of wallet on customer parts and service expenditures.

• Ensure complete customer loyalty for major component purchases.

• Lead cost-per-tonne reduction initiatives involving customers, Toromont, and Caterpillar personnel.

• Manage the top five product issues per site with corrective action strategies and monthly technical discussions.

• Plan, budget, and oversee site expenses to meet or exceed financial objectives.

• Conduct bi-annual reviews of CVA contracts, including liability assessments and control measures.

• Supervise parts and labor contracts, ensuring annual renewals are managed effectively.

• Serve as the accountable leader for Accounts Receivable within each branch operation.

⛳️ Requirements

• Completed post-secondary education with a focus on mining or operations management.

• A minimum of 5 years of operational experience, ideally in a mining environment.

• Experience in health, safety, and environmental operations with an outstanding performance record.

• Exceptional communication, negotiation, analytical, and organizational abilities.

• Excellent customer service skills.

• Strong leadership, coaching, and team-building capabilities.

• Self-motivated and capable of adapting to shifting and multiple priorities.

• Proficient planning and organizational skills, with the ability to manage competing priorities in a fast-paced, deadline-driven setting.

• Valid Driver's License.

• Proficient in Microsoft applications with strong computer skills.

• Solid business acumen and capability to oversee financial operations.

🏝️ Benefits

• Work within one of the safest organizations in the industry, where your safety and well-being are our top priority.

• Join the best-in-class equipment dealer and work with the premium Caterpillar brand.

• Opportunities for continuous learning, growth, and development with our Toromont team through internal training programs designed for your success.

• Competitive total rewards package, including wages, benefits, and eligible premiums.

• Flexible work schedules and opportunities across various locations in Eastern Canada.

• Potential for performance-based or discretionary bonuses.