Middle Support Engineer – ERP Systems

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Ensure the stable and uninterrupted operation of enterprise management systems in accordance with established SLAs.

• Monitor system performance, process and report execution status, analyze unusual behavior, and identify problem causes.

• Process and resolve incidents and errors in system operations, including those arising from user actions.

• Analyze and correct software code deficiencies in line with internal change management processes.

• Oversee system interactions with other corporate systems and participate in resolving integration issues.

• Manage the fulfillment of user requests in the Service Desk according to SLAs.

• Prepare data extracts from systems based on requests from users, auditors, and other approved parties.

• Maintain the relevance of technical documentation, preparing instructions and other documents in accordance with internal procedures.

• Consult users and provide informational support regarding system operations.

• Optimize system load and costs, including disk space, memory, backup, and system processes.

• Analyze business processes and user needs, translating them into technical solutions and specifications.

• Participate in the modification and development of systems: prepare business and technical requirements, specifications, and user instructions.

• Engage in projects aimed at the development and enhancement of corporate information systems.

• Collaborate with auditors and ensure compliance with internal and external requirements and recommendations.

⛳️ Requirements

• Higher technical education in the field of information technology.

• At least 1.5 years of experience in IT, preferably 2 years.

• Experience with financial accounting systems.

• Experience in developing or configuring financial systems.

• Knowledge of Oracle DBMS, SQL, and PL/SQL.

• Experience using one of the tools for working with Oracle Database: PL/SQL Developer, Toad, or similar.

• Understanding of the principles of corporate information systems and their integration.

• Experience in analyzing and resolving issues in information system operations.

• Experience with business and IT requirements, preparing technical solutions and specifications.

• English proficiency sufficient for working with technical documentation.

• Attention to detail, analytical thinking, initiative, and a responsible approach to work.

• Willingness to work in a team and interact with users and adjacent teams.

• Additional education in finance or accounting is a plus.

• Experience with enterprise budgeting systems is a plus.

• Strong knowledge of accounting principles is a plus.

• Experience with other financial modules is a plus.

• Experience optimizing performance and resources of corporate information systems is a plus.

• Conversational English is a plus.

🏝️ Benefits

• Office or remote work — the choice is yours.

• Remote onboarding.

• Performance bonuses for all (annual or quarterly — depending on the role).

• Employee training: numerous internal resources and partner programs, as well as a personal library.

• Health and life insurance for employees.

• Wellbeing program and corporate psychologist.

• Compensation for mobile communication costs with Kyivstar.