Mid-Market Implementation Specialist, German Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee 15–20 ongoing mid-market implementations simultaneously

• Create project plans from the Sales handoff to the go-live stage

• Manage timelines, obstacles, and follow-ups throughout 8–10 week implementation cycles

• Acquire product knowledge to troubleshoot and provide guidance to customers

• Suggest configurations and workflows that align customer requirements with implementation best practices

• Conduct kickoff meetings and effectively manage customer relationships independently

• Collaborate with Sales and Customer Success to ensure a smooth customer experience

• Work alongside Product and Engineering teams to identify issues and coordinate solutions

• Address complex customer inquiries and establish expertise in technical and product matters

• Enhance implementation processes and documentation

• Relay customer feedback to the Product team

⛳️ Requirements

• Fluent in German

• Over 5 years of experience in a customer-facing role, primarily leading full-cycle B2B SaaS implementations

• Demonstrated success in managing multiple concurrent mid-market implementation projects while ensuring quality, customer satisfaction, and adherence to timelines

• Experience in operating independently and managing implementation project plans from start to finish

• Proficient with complex, multi-module software and understanding the integration of components

• Resourceful in diagnosing undocumented issues through testing and exploration

• Data-driven and detail-oriented

• Minimum of 2 years of experience managing implementations for a sophisticated SaaS product

🏝️ Benefits

• Competitive compensation

• 10-year exercise window for stock options

• Unlimited PTO; four weeks recommended annually

• Generous budget for equipment, software, and office furnishings

• $100/month education budget

• Coverage for higher-cost educational items, such as conferences, subject to manager approval

• High-quality work environment that emphasizes doing things correctly

• Engaging product that excites customers and prospects