Mid-Level Process Transformation Analyst – Focus on Designing and Transforming Healthcare Operations Journeys

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Map out processes, journeys, roles, and interdependencies among teams and systems.

• Evaluate the effects of changes on beneficiaries, brokers, and internal teams.

• Establish requirements and readiness criteria for launching or transitioning operations.

• Create workflows, controls, exception management, and contingency strategies.

• Facilitate decision-making between business and IT departments.

• Assist with integrated testing and operational validation processes.

• Oversee the go-live phase and ensure process stabilization.

• Recognize necessary modifications.

⛳️ Requirements

• Proficient experience with healthcare operator or insurer processes, including beneficiary enrollment and maintenance, customer service, and authorizations.

• Hands-on experience in implementing or transitioning operational processes.

• Capability to foresee risks and coordinate decisions among various teams.

• Preferred: experience in participating in portfolio migrations.

• Preferred: experience in implementing subject matter expert (SME) healthcare operations.

• Preferred: experience in structuring operational contingencies.

🏝️ Benefits

• Engagement through a collaborative model.

• People Hub – Benefits Club.

• Home office allowance provided on a prepaid card with an unrestricted balance category for use at your discretion.

• DIT – Temporary Disability Allowance.

• Birthday day off – after all, it’s a day to celebrate!

• Anywhere Office – work from wherever you feel most comfortable.

• TotalPass.

• Training and certifications.

• Colab+ package with access to WellHub, Avus, Starbem, and Dasa +saúde.

• Position also open to individuals with disabilities (PwD).