Mid-Level Process Transformation Analyst – Focus on Broker Journey, Channels, and Change Management

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Analyze the requirements of internal teams and brokers using interviews, workshops, data, and insights from relationship channels.

• Create a comprehensive map of the broker journey, pinpointing stages, touchpoints, pain points, and areas for enhancement.

• Link identified pain points to the processes, business rules, and systems that affect the overall experience.

• Assist in establishing segmentation criteria and ensure their implementation across various processes, services, and service channels.

• Convert findings into actionable improvement proposals and requirements, validating solutions with users and relevant teams.

• Organize communications regarding changes on portals and oversee brokers’ comprehension and adoption.

⛳️ Requirements

• Proven experience in analyzing and enhancing commercial processes.

• Demonstrated experience in mapping both internal and external journeys.

• Skilled in translating user needs into processes and requirements.

• Proficient in utilizing data to inform decision-making.

• Capable of fostering alignment among business, technology, and commercial channels.

• Preferred: experience collaborating with insurance brokers and/or partner portals.

• Preferred: familiarity with UX methodologies and/or service design.

🏝️ Benefits

• Engagement through a collaborative model.

• People Hub – Benefits Club.

• Home office allowance provided on a flexible-balance card for personal use.

• DIT – Temporary Disability Allowance.

• Birthday day off – because it’s a day to celebrate!

• Anywhere Office – work wherever you feel most comfortable.

• TotalPass.

• Training and certifications.

• Colab+ package, which includes access to WellHub, Avus, Starbem, and Dasa +saúde.