Microsoft 365 Engineer – Tier 2

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer and provide support for Microsoft 365 GCC-High tenants in compliance with federal obligations.

• Carry out user and license provisioning as well as de-provisioning within the confines of the GCC High tenant.

• Set up and resolve issues related to Exchange Online, SharePoint Online, Teams, and OneDrive.

• Support Conditional Access policies and address multifactor authentication failures.

• Monitor security and compliance indicators, including DLP alerts and Secure Score.

• Report findings to the designated technical function owner of the client.

• Coordinate the patching and update cycles for Microsoft 365 applications.

• Respond to Severity 2 and 3 service disruptions and facilitate escalation to Microsoft Government support.

• Halt and escalate activities that require authorization from the client, such as tenant-wide architecture or compliance-impacting changes.

• Escalate any suspected unauthorized access, data spillage, or exposure of export-control-sensitive information.

• Keep documentation of configurations, changes, and incident history updated.

• Adhere to change-management procedures in client environments.

• Participate in regular service reviews that focus on security posture, compliance alignment, and operational trends.

• Report to the Director of Operations while working under the functional oversight of the client’s technical function owner.

⛳️ Requirements

• 3–5 years of experience administering Microsoft 365 in a production environment.

• Proficiency with Exchange Online, SharePoint Online, Teams, and OneDrive.

• Direct experience in a GCC High, GCC, or DoD cloud tenant.

• Understanding of the differences between GCC High and commercial Microsoft 365, including feature availability, service endpoints, admin portals, release cadence, and third-party integration support.

• Familiarity with CMMC, ITAR, and DFARS 252.204-7012.

• Experience troubleshooting Conditional Access policies and multifactor authentication issues.

• Familiarity with Microsoft Purview compliance tools, DLP alert triage, and Secure Score interpretation.

• Ability to work within authorization boundaries and escalate matters appropriately.

• Experience with incident response procedures in regulated environments, including data spillage escalation protocols.

• Background in managed services or multi-client environments, including ticket queue discipline, SLA adherence, and change management.

• Proficiency in PowerShell for Microsoft 365 administration and reporting.

• Microsoft certifications such as MS-102 or SC-300, or equivalent demonstrated experience, are preferred.

• Capability to handle client and company data responsibly.

• Ability to comply with information security and change-management policies.

• Promptly report any suspected incidents or breaches of policy.

🏝️ Benefits

• Required security training.

• Information security policies and expectations regarding data handling.

• A managed services environment that includes SLA and change-management support.