Metropolitan Field Technician I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Install, maintain, and repair equipment in the designated territory or region.

• Address or escalate customer concerns and issues to the supervisor, territory manager, or Control Tower.

• Resolve customer problems and incidents by ensuring satisfactory completion or adherence to agreed service levels.

• Work on low-complexity products and services, particularly focusing on financial products and ATMs.

• Conduct minor repairs and replace components in PCs, workstations, peripherals, printers, and front-end POS systems.

• Perform first-line maintenance on ATMs and kiosks.

• Assist with site preparation tasks, including cable installation, equipment setup, and minor testing.

• Carry out modular exchanges and unit replacements as necessary.

• Build productive relationships with customers and local account communication channels.

• Represent NCR Atleos positively.

• Execute scheduled preventive maintenance on assigned products.

• Diagnose issues, conduct minor repairs, and replace components at the module level.

• Adhere to safety procedures when working with ATMs and/or financial institutions.

• Manage NCR assets utilized for customer services.

• Maintain inventory of parts and records.

• Generate accurate and timely reports regarding calls, activities, and expenses.

• Collect customer asset information and data necessary for billing or invoicing.

• Handle dispatched service calls on a daily basis or establish a daily schedule based on automated reports.

• Ensure that team productivity targets are achieved.

• Collaborate with the Call Center team via PDA for machine recovery efforts.

• Work with the Security Escort Officer.

⛳️ Requirements

• Technical high school diploma.

• Registration with the CFT (Federal Council of Industrial Technicians).

• Valid driver’s license, Category B or higher.

• Proof of COVID-19 vaccination (2 doses).

• 0–1 years of relevant experience.

• Proficient in Microsoft Office.

• Experience with Windows operating systems.

• Background in PC hardware maintenance and support.

• A+ ITE certification or a degree/diploma in Electronics and Communications Engineering from a polytechnic institution.

• Ability to work effectively with minimal supervision.

• Strong problem-solving capabilities.

• Quick learner of new skills.

• Capacity to work under pressure.

• Willingness to travel for extended periods.

• Ability to carry and lift a tool/parts kit weighing between 1–50 lb.

• Ability to bend, squat, and walk, stand, or sit for extended periods.

• Availability to work rotating shifts as needed.

🏝️ Benefits

• Equal employment opportunity regardless of characteristics protected by law.

• May utilize a telephone, personal vehicle, and/or public transportation to deliver services, with expenses tracked and reported.

• NCR Atleos provides or assigns the necessary tools, software, vehicles, and documentation to facilitate service delivery.