Automotive Flying Doctor Technician

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee escalated technical cases that have been referred by front-line support.

• Validate data, conduct thorough analyses, and determine appropriate corrective measures.

• Offer both remote and on-site assistance to dealers and technical teams.

• Ensure repairs on vehicles are conducted in a timely and effective manner.

• Generate organized technical reports for OEM and internal stakeholders.

• Identify risks, trends, and potential areas for enhancement.

• Track key performance indicators (KPIs) such as case aging, recurrence, and first-time fix rates.

• Recognize early warning signs related to product or process challenges.

• Contribute to the development of the technical knowledge base and best practices.

• Aid in the ongoing improvement of Level 1 agents and workshops.

⛳️ Requirements

• Robust automotive technical expertise with experience in diagnostics and complex repairs within a dealer, workshop, or OEM setting.

• Demonstrated capacity to analyze technical data, fault codes, and log files to pinpoint root causes and recurring vehicle problems.

• Ability to convert OEM technical documentation, wiring diagrams, and procedures into clear repair directives for workshops.

• Strong verbal and written communication skills in English.

• Proficient in explaining intricate technical subjects in an easily understandable manner.

• Collaborative team member with a proactive demeanor and a logical, inquisitive approach.

• Capable of functioning in multi-market, multi-stakeholder settings.

🏝️ Benefits

• Company car and assets.

• Flexible working arrangements.

• Vibrant, international work environment.

• Monday to Friday work schedule.