Administrative Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Evaluate and manage consumer and customer requests and complaints within the set SLA using ServiceNow.

• Direct requests and complaints to the appropriate departments, overseeing their management and SLA adherence via ServiceNow.

• Engage in new projects and continuous improvement efforts.

• Recognize opportunities for improvement and take part in developing controls and workflows.

• Examine complex cases referred through the Inconsistency Report.

• Initiate, manage, or direct internal tickets and incidents through ServiceNow.

• Develop work instructions in ServiceNow to standardize Back Office operations.

• Utilize and oversee AI agents to enhance productivity and operational efficiency.

• Assess opportunities for integrating AI agents to scale operations.

⛳️ Requirements

• A bachelor’s degree is preferred.

• Prior experience working with financial institutions is preferred.

• Background in supporting both internal and external customers.

• Proficient in Microsoft Office.

• Experience with AI in everyday tasks.

• Familiarity with Postman and APIs is advantageous.

• Possess an analytical mindset.

• Strong capability to collaborate across various departments.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Flexible meal and food allowances.

• Bradesco medical insurance, extendable to dependents, with co-payment.

• MetLife dental insurance.

• Gym allowance.

• Childcare allowance for children up to 2 years old.

• Life insurance.

• Private pension plan.

• Annual profit-sharing bonus based on the achievement of established targets.

• For hybrid employees: mobility allowance (parking and fuel).

• For remote employees: home office allowance.

• UniQuod, a corporate university offering courses.

• Partnerships with various educational institutions.