MERS Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver Tier 1 application support for clients regarding Mortgage Electronic Registration Systems (MERS) compliance requirements.

• Diagnose application-related issues and assist clients in executing MERS reconciliation processes.

• Conduct MERS Annual Reviews as a third-party auditor, ensuring mortgage loan documents are accurate and compliant.

• Collaborate with MERS members to achieve monthly data reconciliation standards utilizing mintrak2.

• Monitor and address client inquiries through the MERS Services email mailbox.

• Stay informed about process and regulatory changes as well as MERS guidelines.

• Identify gaps in processing and propose corrective actions related to MERS compliance.

• Assist in the onboarding and implementation of new clients, including initial application setup and troubleshooting.

• Support monthly client reporting requirements, review discrepancies, and guarantee data accuracy and compliance.

⛳️ Requirements

• High school diploma or GED.

• A minimum of 3 years of experience in mortgage loan processing, servicing, or application support; or an equivalent combination of education and experience.

• Solid understanding of MERS compliance requirements.

• Prior experience in Tier 1 support, application troubleshooting, or a technology-related field is preferred.

• Experience with large data sets and data reconciliation processes.

• Capability to read and interpret documents such as company policies.

• Proficiency in writing reports and client correspondence.

• Previous experience in a support or service role with clients/customers.

• Exceptional communication skills across all staff levels.

• Proficient in Microsoft Office, with advanced skills in Excel and Word.

• Employment is contingent upon the successful completion of a background check and drug test.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Time Off.

• 401(k) Retirement plan.