Merchant Success Associate

This is a fully remote position, open to applicants in United States, +3 more countries.

📋 Description

• Design and execute large-scale onboarding and audit calls

• Develop automated email marketing campaigns and in-app messaging tailored for merchant groups

• Manage the first 90 days of merchants' experiences, focusing on swift onboarding and activation

• Collaborate with Marketing and Product teams to produce educational materials, video tutorials, best-practice guides, and instructional articles

• Track merchant health metrics and engage in proactive outreach to minimize churn

• Showcase Skio platform features to enhance merchant ROI and streamline business operations

• Create self-service resource libraries that lessen support requirements and promote merchant success

• Develop systems, content, and programs that support Skio's Growth tier merchants

⛳️ Requirements

• 1–8 years of experience in Customer Success, Onboarding, Sales Development, or Technical Support

• Ideally experienced within the subscription model or the Shopify ecosystem

• Comfortable with, or keen to learn, Planhat for email sequencing, automation, and large-scale communication

• Capable of writing clear, actionable instructions and simplifying complex ideas

• Skilled in managing a large number of accounts in a process-oriented, proactive manner

• Resourceful and adept at finding scalable solutions in a rapidly growing environment

• Bonus: enthusiasm for building Shopify stores or subscription models

• Bonus: connections within the Shopify Plus partner network

• Bonus: experience as a Skio merchant or user

• Bonus: startup experience in developing processes from the ground up

🏝️ Benefits

• Remote-first culture: work from anywhere; no commuting, no borders

• Direct collaboration with Product and Engineering teams

• Opportunity to engage with leading e-commerce brands

• High-impact work that influences numerous growing brands simultaneously