Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all appointments with healthcare providers for patients, referring physicians, and facilities across various states.

• Deliver warm, friendly, and exceptional customer service in all interactions with patients, referral sources, and team members.

• Directly communicate with patients to accurately schedule, reschedule, or cancel initial and follow-up appointments.

• Provide precise and courteous information regarding services to physicians and other callers.

• Respond effectively and promptly to requests from patients, providers, and team members.

• Maintain and update patient records while having a solid understanding of insurance protocols.

• Utilize eligibility systems, online resources, or phone inquiries to assess insurance benefits.

• Inform patients and/or guarantors about benefits and financial responsibilities.

• Address billing inquiries, collect out-of-pocket payments, and accurately process transactions.

• Clarify insurance coverage and financial obligations to patients.

• Communicate any insurance issues and collaborate with billing teams to rectify coverage problems.

• Maintain insurance panels effectively.

• Secure approval for schedule modifications or cancellations as necessary.

• Achieve specified goals and objectives set by management.

• Elevate issues to management when needed.

• Complete additional duties as required based on patient needs.

• Adhere to established quality and productivity standards.

⛳️ Requirements

• Spanish speaking preferred.

• Experience with insurance eligibility processes.

• Bilingual Spanish required.

• Strong attention to detail is essential.

• Excellent organizational skills are necessary.

• Ability to multi-task and prioritize effectively.

• Capability to work collaboratively in a team-oriented environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.

• Flexible work hours and potential for remote work options.