Mental Health Coach

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver specialized telephonic, individualized coaching to assist callers in transitioning between psychological health care providers or starting psychological health care treatment.

• Promote ongoing engagement with psychological health care and encourage participation in care seeking and maintenance activities.

• Employ motivational interviewing, barrier identification, task planning, information sharing, and caller education during regular telephonic interactions.

• Utilize de-escalation techniques when necessary to ensure a positive experience for the provider.

• Keep accurate records of interactions to guide future support strategies.

• Remain informed about platform features and product updates to provide accurate assistance.

• Identify, monitor, report, and resolve calls and issues promptly.

• Maintain thorough tracking and documentation of identified issues until resolution.

• Perform additional duties aligned with education and experience.

• Ensure regular and dependable attendance.

• Operate within a standard remote environment, utilizing a computer and potentially a headset.

⛳️ Requirements

• Must be an actively Licensed Mental Health Professional in social work, psychology, marriage and family therapy, or behavioral health counseling.

• Hold a Master’s Degree.

• Possess a minimum of 3 years of experience providing face-to-face health care.

• Demonstrated clinical expertise in triage, care management, motivational interviewing, and crisis counseling.

• Must be a U.S. Citizen.

• Capable of passing a favorable interim and adjudicated final Department of Defense (DoD) background investigation.

• Technologically adept with experience in navigating multiple screens or web browsers simultaneously.

• Proven ability to work independently in a remote work setting.

• Proficient in English, both spoken and written.

• Strong data entry skills.

• Ability to resolve complex problems involving concepts, policies, and procedures.

• Excellent communication skills, with the ability to clearly explain complex issues.

• Skilled in de-escalating situations and providing customer service under pressure.

• Proficient in using motivational interviewing techniques.

• Capable of solving problems through systematic analysis and sound judgment.

• Ability to effectively understand and manage crisis and potentially abusive calls.

• Strong organizational skills for managing people or tasks, adjusting to priorities, and learning systems within time constraints.

• Detail-oriented.

• Ability to prioritize and manage tasks amid changing deadlines and requirements in a high-volume, high-stress environment.

• Proficient in managing complex information, communicating it clearly, and drawing sound conclusions.

• Demonstrates critical thinking and self-initiative.

• Ability to operate in a fast-paced environment with multiple simultaneous activities.

• Exhibits customer-focused behavior, listening skills, professionalism, patience, respect, and empathy.

• Displays resiliency and flexibility when adapting to diverse situations and individuals.

• Capable of controlling call pace and flow while managing call time effectively.

• Proficient in functioning within a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, internet, and other departmental software.

• Ability to adhere to established policies and procedures.

• Willingness to cover any work shift as needed.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and continuing education.

• Supportive work environment with a focus on mental health and well-being.