Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone communications.

• Address customer inquiries through text, email, and various other communication methods.

• Create, update, and oversee customer cases within the company's systems.

• Accurately document all interactions in detail.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the appropriate team when required.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data accuracy.

• Monitor pending cases and follow up as necessary to guarantee timely resolution.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns effectively.

• Deliver a positive, empathetic, and professional experience for customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and relationship-building capabilities.

• Ability to convey information clearly, professionally, and with empathy.

• Exceptional attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities at the same time.

• Strong organizational and time-management competencies.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data-entry proficiency.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must be available to work from 8:00am to 7:00pm CST, Monday to Friday.

🏝️ Benefits

• Shift differential: an additional $1/hr for nights and weekends.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time schedule of 40 hours per week.

• Eligibility for benefits on the first of the month following 60 days of employment.

• Equal opportunity employer; participates in E-Verify.