Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone communications.

• Address customer inquiries through text, email, and other communication methods.

• Create, update, and oversee customer cases within the company's systems.

• Accurately document all interactions in a comprehensive manner.

• Aim to resolve routine customer issues and inquiries during the initial contact whenever feasible.

• Refer complex issues to the appropriate team when necessary.

• Adhere to established processes, workflows, and compliance standards.

• Keep accurate records and maintain data integrity.

• Monitor open cases and follow up as necessary to ensure prompt resolution.

• Achieve quality, productivity, and service-level targets.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience for customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication skills are essential.

• Excellent active listening abilities.

• Strong interpersonal skills and an aptitude for building relationships.

• Ability to communicate clearly, professionally, and with empathy.

• High attention to detail and a dedication to accuracy.

• Capability to manage multiple tasks and priorities at the same time.

• Strong organizational and time-management skills.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support software.

• Basic computer skills and data-entry capabilities.

• Residency required in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 8:00am to 7:00pm CST, Monday through Friday, with training hours from 8:00am to 5:00pm CST, Monday through Friday.

🏝️ Benefits

• Shift differential of $1/hour for evening and weekend shifts.

• Paid training, typically lasting 1–2 weeks.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits begins on the first day of the month following 60 days of employment.

• Equal Opportunity Employer/Veterans/Disabled/LGBT employer.

• Participation in the E-Verify program.