Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Manage both inbound and outbound phone communications with professionalism and efficiency.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and thoroughly document all customer interactions.

• Aim to resolve standard customer issues and inquiries at the first point of contact whenever feasible.

• Refer complex problems to the appropriate team when required.

• Adhere to established procedures, workflows, and compliance standards.

• Ensure accurate record-keeping and data integrity.

• Monitor ongoing cases and provide follow-up as necessary to guarantee timely resolution.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns effectively.

• Deliver a positive, empathetic, and professional experience to customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Proficient verbal and written communication skills.

• Excellent active listening abilities.

• Strong interpersonal skills and the ability to build relationships.

• Capable of communicating clearly, professionally, and with empathy.

• High attention to detail and a strong commitment to accuracy.

• Ability to juggle multiple tasks and priorities simultaneously.

• Strong organizational and time-management skills.

• Capacity to work independently as well as part of a team.

• Familiarity with CRM, case management, or customer support systems.

• Basic computer and data-entry proficiency.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Working hours: 7:00am–6:00pm MST, Monday–Friday.

• Full-time availability for 40 hours per week.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1–2 weeks.

• Full-time commitment of 40 hours.

• Eligible for benefits starting on the first of the month following 60 days of employment.