Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage both incoming and outgoing phone calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in full detail.

• Resolve standard customer issues and inquiries on the first contact whenever feasible.

• Refer complex issues to the appropriate team when necessary.

• Adhere to established processes, workflows, and compliance requirements.

• Keep precise records and ensure the integrity of data.

• Monitor ongoing cases and follow up as needed to guarantee timely resolution.

• Meet quality, productivity, and service-level standards.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Capability to communicate clearly, professionally, and with empathy.

• High attention to detail and a commitment to accuracy.

• Ability to handle multiple tasks and priorities at the same time.

• Strong organizational and time-management skills.

• Ability to work autonomously as well as collaboratively in a team setting.

• Proficiency with CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 8:00 am to 7:00 pm CST, Monday through Friday.

• Full-time availability for 40 hours per week.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Eligible for benefits starting on the first of the month following 60 days of employment.