Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound phone communications in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve common customer issues and inquiries during the initial contact whenever feasible.

• Refer complex matters to the appropriate team when necessary.

• Adhere to established processes, workflows, and compliance standards.

• Keep precise records and ensure the integrity of data.

• Track open cases and follow up as necessary to guarantee timely resolutions.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience for customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Excellent verbal and written communication skills.

• Strong active listening capabilities.

• Exceptional interpersonal and relationship-building skills.

• Ability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a strong commitment to accuracy.

• Capability to manage multiple tasks and competing priorities effectively.

• Strong organizational and time-management abilities.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support platforms.

• Basic computer proficiency and data-entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability for shifts from 10:00am to 8:00pm EST, Monday to Friday.

• Willingness to complete paid training from 9:00am to 6:00pm EST, Monday to Friday.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Eligibility for benefits beginning on the first of the month following 60 days of employment.

• Full-time schedule of 40 hours per week.