Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound phone communications in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in a complete manner.

• Resolve standard customer issues and inquiries at the first point of contact whenever feasible.

• Elevate complex issues to the appropriate team when required.

• Adhere to established processes, workflows, and compliance guidelines.

• Keep precise records and ensure data integrity is maintained.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Meet quality, productivity, and service-level objectives.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Exceptional interpersonal and relationship-building skills.

• Capacity to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to accuracy.

• Ability to juggle multiple tasks and priorities concurrently.

• Strong organizational and time-management capabilities.

• Ability to work autonomously as well as part of a team.

• Familiarity with CRM, case management, or customer support systems.

• Basic computer and data-entry skills are necessary.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, generally lasting 1–2 weeks.

• Full-time position, eligible for benefits starting on the first of the month after 60 days.