Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Professionally and efficiently manage both inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately and completely document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever possible.

• Refer complex issues to the relevant team when necessary.

• Adhere to established processes, workflows, and compliance requirements.

• Keep precise records and ensure data integrity.

• Monitor open cases and follow up as required to guarantee timely resolution.

• Meet expectations for quality, productivity, and service levels.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• Preferably have at least 1 year of experience in customer service, call center, support, or case management.

• Possess strong verbal and written communication skills.

• Exhibit excellent active listening abilities.

• Demonstrate strong interpersonal skills and the capability to build relationships.

• Communicate clearly, professionally, and empathetically.

• Show strong attention to detail and a commitment to accuracy.

• Manage multiple tasks and priorities concurrently.

• Display strong organizational and time-management skills.

• Work effectively both independently and as part of a team.

• Be proficient with CRM, case management, or customer support systems.

• Have basic computer and data-entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 8:00am–7:00pm CST, Monday–Friday; paid training is from 8:00am–5:00pm CST, Monday–Friday.

🏝️ Benefits

• Starting pay of $14/hr with an additional shift differential ($1/hr extra for nights and weekends).

• Paid training, typically lasting 1–2 weeks.

• Eligible for benefits on the 1st of the month following 60 days of employment.

• Full-time position with 40 hours per week.

• Equal Opportunity Employer/Veterans/Disabled/LGBT employer.

• Participates in the E-verify program.