Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage inbound and outbound phone calls in a professional and efficient manner.

• Address customer inquiries through text messages, emails, and various other communication channels.

• Create, update, and oversee customer cases within the company's systems.

• Accurately document all interactions and communications.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance standards.

• Keep precise records and maintain data integrity.

• Monitor open cases and follow up as necessary to ensure prompt resolution.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or its equivalent.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Exceptional active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Capability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to accuracy.

• Ability to juggle multiple tasks and priorities simultaneously.

• Strong organizational and time-management capabilities.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, generally lasting 1 to 2 weeks.

• Full-time positions are benefit-eligible starting on the first of the month after 60 days of employment.