Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within the company's systems.

• Accurately document all interactions in detail.

• Aim to resolve routine customer issues and inquiries during the initial contact whenever possible.

• When necessary, escalate complex issues to the appropriate team.

• Adhere to established processes, workflows, and compliance standards.

• Ensure accurate record-keeping and maintain data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Meet quality, productivity, and service-level benchmarks.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication skills are essential.

• Excellent active listening skills are required.

• Strong interpersonal skills and the ability to build relationships effectively.

• Ability to communicate in a clear, professional, and empathetic manner.

• High attention to detail and a commitment to accuracy.

• Capable of managing multiple tasks and priorities at the same time.

• Strong organizational and time-management skills are necessary.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer and data-entry skills are required.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, generally lasting 1–2 weeks.

• Full-time positions of 40 hours per week.

• Eligible for benefits starting the first of the month following 60 days of employment.