Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Aim to resolve standard customer issues and inquiries during the initial contact whenever feasible.

• Refer complex problems to the appropriate team when required.

• Adhere to established processes, workflows, and compliance standards.

• Keep precise records and ensure data accuracy.

• Track open cases and follow up as necessary to guarantee timely resolutions.

• Achieve quality, productivity, and service-level objectives.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Capability to communicate clearly, professionally, and empathetically.

• Keen attention to detail and dedication to accuracy.

• Ability to manage multiple tasks and priorities at the same time.

• Strong organizational and time management skills.

• Ability to work both independently and as part of a team.

• Familiarity with CRM, case management, or customer support systems.

• Basic computer skills and data entry capabilities.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 7:00 am to 6:00 pm MST, Monday to Friday.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time schedule of 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.