Member Services Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support members with their account management needs

• Manage requests for debit cards

• Process disputes and handle deposits

• Address inquiries related to transactions

• Manage 75–100 calls daily in a high-traffic setting

• Complete an 8-week paid training program

• Commit to an assigned permanent shift that cannot be altered throughout the duration of the contract

• Availability to work scheduled weekends

⛳️ Requirements

• Over 6 months of experience in customer service

• Comfortable managing high volumes of inbound calls

• High-speed private internet connection is mandatory

• Excellent communication and computer skills

• Minimum typing speed of 40 words per minute

• Ability to thrive in a fast-paced environment and quickly adapt to new systems

• Must reside within 60 miles of North Richland Hills, TX 76180

• Weekend availability is required

• Compliance screening is necessary

🏝️ Benefits

• Medical, dental, and vision insurance

• Coverage for Critical Illness, Accidents, and Hospitalization

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for employees and their dependents

• Short-term and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits available

• Employee Assistance Program

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave)

• 8 weeks of paid training

• Opportunity for a contract-to-hire position based on performance and business needs