Member Service Representative – Part Time

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Deliver outstanding customer service to both internal and external Copart clients.

• Provide inbound telephone support to Copart Members throughout their membership journey.

• Comprehend Copart practices and present solutions and assistance accordingly.

• Recognize client needs and propose appropriate solutions.

• Conduct calls in a professional manner, both answering and placing them.

• Achieve call quality and productivity targets.

• Prioritize first-call resolution.

• Utilize company resources to collect information and fulfill customer requirements.

• Carry out additional duties as assigned.

⛳️ Requirements

• Ability to demonstrate empathy within the workplace.

• Preferred one year of office support experience in a customer service position.

• High School diploma is required.

• Strong customer service skills and a positive attitude.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Office Applications.

• Keen attention to detail.

• Strong problem-solving abilities.

• Computer proficiency, particularly in MS Suite.

• Typing speed of 45 words per minute.

• Professional appearance is essential.

• Capability to handle multiple tasks in a fast-paced environment.

• Willingness to work occasional overtime as needed.

• Bilingual skills are an advantage.

🏝️ Benefits

• Medical coverage.

• 401k plan.

• Employee Stock Purchase Plan (ESPP) available for those who work at least 20 hours a week for 5 months.