Member Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide outstanding front-line customer service and create lasting experiences for Members.

• Serve as an ambassador for Evo while supporting BC’s car sharing initiative.

• Respond to Member inquiries and swiftly resolve any issues.

• Offer customer support through phone, email, and live chat channels.

• Recognize opportunities to empower Members and foster enduring relationships.

• Carry out administrative duties as per the changing needs of the department.

• Engage in job-specific training programs.

• Operate remotely within a flexible work setting.

• Available to work from Wednesday to Saturday, during the hours of 7:00 p.m. to 5:00 a.m.

⛳️ Requirements

• Minimum of six months of post-secondary education in Business Administration or a related field, or a combination of education and relevant experience.

• At least two years of customer service experience, ideally in a call center environment.

• Technical proficiency and eagerness to learn tools such as PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software.

• Quick typing skills (40 wpm) are an advantage.

• Flexibility for shift work, including potential statutory holidays, weekdays, and weekends.

• Willing to be part of a virtual 24/7 call center and engage in a shift bid process.

• Must successfully complete a background check, which may include criminal, identification, and reference verifications.

🏝️ Benefits

• Performance bonus target of 5%, with potential earnings up to 9%.

• BCAA benefits included.

• Shift differentials applied after 6 p.m. and on Sundays.

• Opportunities for learning and professional growth.

• Career advancement and personal development initiatives.

• Wellness account available.

• Flexfits Benefits Program offered.

• Health care spending account included.

• Pension plan available.

• Additional perks and programs designed to enhance personal wealth.

• BCAA membership providing access to exclusive deals and discounts.

• Flexible remote work options.

• Support for work-life balance.

• Equal Opportunity Employer dedicated to providing accessible and inclusive employment.