Member Sales Representative – Part Time

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive the acquisition and retention of members through outbound calls while meeting established sales, conversion, and retention objectives.

• Engage in consultative, needs-based discussions to recommend suitable AMA memberships, products, and services.

• Manage both inbound and outbound member interactions in line with service, sales, and quality standards.

• Promote and enroll members in Auto Renew, AMA Gift Cards, eBill, membership upgrades, and other value-added products and services.

• Oversee follow-up activities to optimize conversion opportunities and enhance the member experience.

• Address or appropriately escalate member issues.

• Assist members with online account access and digital self-service tools.

• Adapt to different queues based on call volume, service levels, and operational needs.

• Ensure transaction accuracy while utilizing membership systems and contact center tools.

• Participate in initiatives aimed at continuous improvement to elevate member experience, sales performance, and operational efficiency.

⛳️ Requirements

• Must reside in the greater Edmonton or Calgary area.

• A High School Diploma or equivalent is required; post-secondary education is considered an asset.

• Proven customer service and sales experience, including the achievement of sales or retention targets.

• Familiarity with customer service, customer relationship management, or sales systems is advantageous.

• Strong sales abilities with resilience in dealing with objections and rejections.

• Excellent written and verbal communication skills, with the capacity to build rapport and confidently address member inquiries.

• Proficient in computer applications and contact center systems, including Microsoft Office.

• Availability to work scheduled shifts based on operational requirements, including weekends and statutory holidays.

• Must be available between 8:00 am and 9:00 pm, 7 days a week, including statutory holidays.

• Ability to accurately process transactions and navigate multiple computer systems simultaneously.

🏝️ Benefits

• Competitive salary and flexible benefits, offering five package options and up to $3,000 in health and wellness spending accounts.

• Employer-funded retirement savings plan, featuring a 5% AMA contribution and 5% matching.

• Exclusive employee discounts on travel, insurance, memberships, driver education, registry services, and more.

• Complimentary travel medical insurance for you and your immediate family.

• Continuous professional development with unlimited learning opportunities, LinkedIn Learning access, and dedicated time for personal growth.

• Vacation earnings paid out with each pay period.

• Work from home / remote work model.