Member Experience Representative – Individual Products

This is a fully remote position, open to applicants in Canada.

📋 Description

• Greet and onboard new health and dental clients by detailing coverage, benefits, claims processes, and Alberta Blue Cross tools and resources.

• Establish trusted relationships through proactive outreach and meaningful conversations with clients throughout the duration of each plan.

• Assess client needs, benefit utilization, and engagement patterns to offer tailored insights and recommendations.

• Guide clients on optimizing benefit value and confidently navigating their coverage.

• Identify potential areas for plan modifications or additional insurance options.

• Address client inquiries and concerns with prompt, thoughtful, and personalized solutions.

• Collaborate with internal teams to advocate for clients and enhance the overall client experience.

• Convey client insights and feedback to facilitate continuous improvement across products, services, and processes.

• Decrease cancellations and boost leads through client referrals.

• Track client satisfaction, onboarding completion, monthly client interactions, recommendations, and opportunities for plan improvements or additional coverage.

⛳️ Requirements

• 3 to 5+ years of experience in outbound client sales and service.

• Post-secondary education is preferred.

• A passion for delivering exceptional client experiences and fostering meaningful relationships.

• Excellent communication skills with the ability to simplify complex information and provide clear guidance.

• A consultative approach that emphasizes understanding client needs and offering personalized solutions.

• Strong analytical skills to interpret client information and pinpoint opportunities for added value.

• Effective problem-solving abilities and sound judgment.

• Experience in insurance, health benefits, financial services, or a client advisory role is preferred.

• Active Alberta Life and Accident & Sickness Insurance License, or the ability to obtain and maintain licensing requirements.

• A commitment to continuous learning and a client-first culture.

• Outstanding verbal and written communication skills.

• A satisfactory criminal record check is required as a condition of employment following a conditional offer.

🏝️ Benefits

• Recognition for contributions.

• Healthy work-life balance.

• Opportunities for career advancement.

• An innovative, high-energy, team-oriented work environment.

• An inclusive workplace that welcomes, respects, and values diverse perspectives, backgrounds, and experiences.