This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist the clinic in managing patient medication effectively.

• Receive, assess, and process requests for medication renewals.

• Evaluate requests based on established protocols.

• Enter outstanding requests into the electronic medical record and forward them to the prescriber for review and authorization.

• When electronic prescribing is not an option, relay prescription information to pharmacies via phone, fax, or paper as the provider's representative.

• Act as a resource for patients concerning prescription access procedures, generic medication options, prior authorization requirements, insurance processes, and other medication-related inquiries.

• Complete prior authorization documentation or electronic forms for clinical team approval in collaboration with patients.

• Track prior authorization statuses and inform relevant parties as needed.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• 1–2 years of experience in a medical office, hospital, or managed care setting is required.

• 1–2 years of experience in medication administration or pharmacy is required.

• Familiarity with electronic medical record (EMR) systems is preferred.

• Proficiency in Microsoft Outlook is preferred.

• Understanding of laws and regulations pertaining to clinical practice and patient confidentiality.

• Knowledge of medication abbreviations and symbols, indications, dosages, and common medication-related queries.

• Excellent written and verbal communication skills.

• Proven service excellence skills, including active listening, problem-solving abilities, and maintaining composure in emotionally charged situations.