Medical Virtual Assistant – Patient Scheduling, Billing Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee patient balances and outstanding accounts on a weekly or monthly basis.

• Monitor accounts receivable and address any unresolved billing issues.

• Collaborate with external billing companies and identify any outstanding problems.

• Respond to incoming patient calls and assist with appointment-related inquiries.

• Schedule appointments and manage callbacks using Jane EHR.

• Interact with patients in a professional and empathetic manner.

• Manage approximately 5–10 inbound and 15–20 outbound calls weekly, with the potential for more outbound calls initially.

• Follow up with current patients regarding their appointments and ongoing care.

• Encourage patients to arrange their next visit.

• Keep organized follow-up lists and patient records.

• Reach out to interested patients from Facebook ads using a provided script and schedule consultations for the neuropathy program.

• Create and distribute monthly newsletters via Mailchimp using the provided content.

• Organize patient records, maintain trackers, and assist with various administrative tasks as required.

⛳️ Requirements

• Prior experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator.

• Familiarity with patient scheduling, inbound/outbound calls, or patient follow-ups.

• Basic knowledge of medical billing terminology, patient balances, and accounts receivable.

• Excellent English communication skills, particularly for patient interactions over the phone.

• Proficient in using EHR/EMR systems or similar healthcare software.

• Organized, detail-oriented, and capable of handling multiple tasks and follow-ups.

• Proactive, reliable, and comfortable working autonomously.

• Must be willing and able to work a required 20-hour weekly schedule without overlapping commitments to other clients.

• Trained in HIPAA and knowledgeable about patient confidentiality.

• Must communicate in English clearly and professionally, both in writing and speaking.

• Relevant work experience is required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Availability to attend video meetings with the camera on when required.

• A reliable laptop or desktop computer is necessary.

• Stable high-speed internet connection (minimum 25 Mbps) is required.

• A noise-canceling headset is essential.

• A working webcam for virtual meetings is necessary.

• A quiet and professional work environment is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• Provided HIPAA & Cybersecurity Training + Certification.

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off (paid time off is optional and only if offered by the client).

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives, bonuses, or increased hours based on performance.