Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Confirm patient insurance status shortly after check-in, generally within 15 minutes of the scheduled appointment.

• Ensure that insurance details are correct, current, and thoroughly documented.

• Assess denied claims, determine the reasons for denial, assist with the reprocessing of claims, and monitor follow-up actions.

• Analyze and handle Explanation of Benefits documents while clearing any EOB backlogs.

• Review unresolved insurance balances and patient account concerns and facilitate their resolution.

• Assist with claims processes, including those for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Ensure the completion, accuracy, and compliance of SOAP notes.

• Keep track of missed and canceled appointments, as well as scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Provide clear insights and actionable recommendations in reports as needed.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Suggest practical solutions to enhance clinic efficiency.

• Contribute to the overall operational success of a busy chiropractic clinic with minimal oversight.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Proficient in insurance verification, EOBs, claims processing, handling denied claims, patient balances, or billing support.

• Familiarity with CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive mindset, able to anticipate needs before being requested.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Prior experience in supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is beneficial.

• Experience in preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is desirable.

• Experience working closely with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work arrangement.

• Monday to Friday work schedule.

• 30 hours per week.