Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Spain.

📋 Description

• Confirm patient insurance details post check-in and ensure precise documentation is maintained.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and monitor follow-ups.

• Examine and process Explanation of Benefits documents while addressing EOB backlogs.

• Resolve pending insurance balances and issues related to patient accounts.

• Facilitate claims processes, including those for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Keep track of missed appointments, cancellations, and scheduling patterns.

• Compile reports on outstanding balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Ensure effective communication between the provider, care team, and administrative personnel.

• Detect workflow deficiencies, billing issues, documentation delays, scheduling problems, and patient account concerns.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal oversight.

• Proven experience demonstrating leadership, ownership, or a high level of accountability in previous roles.

• Proactive approach, anticipating needs before requests are made.

• Highly detail-oriented regarding billing, documentation, and reporting responsibilities.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven when learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work setup.