Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details following check-in, generally about 15 minutes post the scheduled appointment time.

• Ensure that insurance information is precise, current, and thoroughly documented.

• Analyze denied claims, determine the reasons for denial, assist with reprocessing claims, and follow up on any missing information.

• Review and manage Explanation of Benefits documents, clearing any EOB backlogs.

• Assess outstanding insurance balances and patient account issues, coordinating resolutions as necessary.

• Support workflows related to claims, including those for Cigna and Veterans Affairs.

• Aid in coordinating vendor payments, including check payments when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed appointments, canceled appointments, and analyze scheduling trends.

• Generate reports concerning outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports when needed.

• Facilitate communication among providers, care teams, and administrative staff.

• Identify workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account difficulties.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the US.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through capabilities.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous role.

• Proactive and able to foresee needs before being requested.

• Highly detail-oriented concerning billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while engaging with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is also advantageous.

• Experience clearing EOB or billing backlogs is desirable.

• Background in preparing operational or billing reports is beneficial.

• Experience mentoring, training, or supporting new team members is a plus.

• Experience working closely with clinic owners, providers, or executive-level leaders is advantageous.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.