Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance upon check-in and verify that insurance details are accurate, current, and properly documented.

• Analyze denied claims, determine reasons for denial, assist in the reprocessing of claims, and monitor follow-up actions.

• Examine and process Explanation of Benefits documents while addressing EOB backlogs.

• Assess outstanding insurance balances and patient account issues, coordinating their resolution.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments and identify trends in scheduling.

• Generate reports on outstanding balances, missed appointments, canceled appointments, EOB backlogs, denied claims, and other operational metrics.

• Foster communication among the provider, care team, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, accountability, or ownership experience in a prior role.

• Proactive mindset with the ability to anticipate needs.

• Highly detail-oriented in relation to billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient while collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in acquiring new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.