Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance post check-in and ensure precise documentation of insurance details.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits (EOB) documents, while managing EOB backlogs.

• Address outstanding insurance balances and resolve issues related to patient accounts.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Manage vendor payment coordination, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying trends in scheduling.

• Generate operational reports pertaining to balances, appointments, EOBs, denied claims, and related metrics.

• Coordinate communication among providers, care teams, and administrative staff.

• Detect issues related to workflow, billing, documentation, scheduling, and patient accounts, and propose effective solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive, observant, and capable of anticipating needs.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Resourceful, self-motivated, trustworthy, dependable, and comfortable managing sensitive information.

🏝️ Benefits

• Remote work arrangement.

• Flexible 30-hour work schedule, Monday to Friday.