Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in India.

📋 Description

• Confirm patient insurance details following check-in and ensure accurate insurance records are maintained.

• Analyze denied claims, determine the reasons for denial, assist in reprocessing, and work to prevent recurring errors.

• Review and handle Explanation of Benefits (EOB) documents while managing any backlogs related to EOBs.

• Address outstanding insurance balances and resolve issues related to patient accounts.

• Assist with workflows related to Cigna and Veterans Affairs claims.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, compliance, and timeliness of SOAP notes.

• Keep track of missed and canceled appointments and analyze scheduling patterns.

• Generate reports detailing balances, appointment statuses, EOB backlogs, denied claims, and operational metrics.

• Facilitate communication among providers, care teams, and administrative personnel.

• Recognize issues in workflow, billing, documentation, scheduling, and patient accounts and suggest improvements.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent English communication skills, both written and verbal.

• Strong professional presence and effective communication style.

• Must be proficient in using Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive approach, capable of anticipating needs and highly detail-oriented.

• Strong analytical and problem-solving abilities.

• Emotionally intelligent and patient while interacting with a busy provider.

• Confident, professional, and organized in communication.

• Takes personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.