Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Confirm patient insurance details following check-in and ensure that the information is precise, current, and documented.

• Analyze denied claims, determine the reasons for denial, assist in claim reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits (EOB) documents and address EOB backlog.

• Assess outstanding insurance balances and patient account issues, coordinating to resolve them.

• Facilitate claims workflows, which include Cigna and Veterans Affairs claims.

• Manage vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Offer insights and actionable recommendations based on operational reports.

• Coordinate communication between providers, care teams, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a healthcare practice in the US.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong professional presence and effective communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive mindset with the ability to foresee needs before they are expressed.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is beneficial.

• Background in preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is advantageous.

• Experience working closely with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• Schedule of 30 hours per week.