Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Confirm patient insurance details post check-in and ensure the information is precise and properly logged.

• Analyze denied claims, determine the reasons for denial, assist with reprocessing, and work to eliminate recurring issues.

• Examine and manage Explanation of Benefits documents while clearing EOB backlogs.

• Address unresolved insurance balances and patient account discrepancies.

• Facilitate Cigna and Veterans Affairs claims processes.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying operational patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other relevant operational metrics.

• Coordinate communication among providers, care teams, and administrative personnel.

• Pinpoint workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior position.

• Proactive and capable of anticipating needs before being prompted.

• Highly detail-oriented concerning billing, documentation, and reporting activities.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.