Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Authenticate patient insurance following check-in and ensure precise insurance documentation.

• Analyze denied claims, pinpoint denial reasons, assist with reprocessing, and monitor follow-ups.

• Examine and manage Explanation of Benefits (EOB) documents while addressing EOB backlog issues.

• Address outstanding insurance balances and resolve patient account concerns.

• Facilitate Cigna and Veterans Affairs claims processes.

• Oversee vendor payments, including issuing checks when necessary.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying trends in scheduling.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Deliver clear insights and actionable recommendations within reports.

• Coordinate communication among providers, care teams, and administrative personnel.

• Proactively identify issues related to workflow, billing, documentation, scheduling, and patient accounts.

• Suggest improvements to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high accountability in prior roles.

• Proactive in anticipating needs without being prompted.

• Highly detail-oriented with tasks related to billing, documentation, and reporting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven in mastering new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work setup.