Medical Virtual Assistant – Lab Results, Patient Coordination

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Review instructions provided by providers regarding lab and imaging results.

• Reach out to patients to convey results and instructions that have been reviewed by providers.

• Assist patients in understanding the next administrative steps as directed by the provider.

• Identify situations where patients need to be scheduled for appointments or referred back to their providers.

• Refrain from independently diagnosing, interpreting results, recommending treatments, or offering medical advice.

• Discuss provider instructions, follow-up necessities, testing, referrals, and appointment coordination with patients.

• Arrange follow-up appointments as requested by the providers.

• Coordinate additional testing, referrals, repeat labs, imaging, and other follow-up requirements.

• Accurately document patient interactions in AdvancedMD.

• Update patient charts with notes on communication, scheduling updates, follow-up actions, and administrative information.

• Ensure confidentiality and adhere to healthcare documentation standards.

• Recognize and escalate inquiries or concerns that need provider review.

• Collaborate with providers and internal team members to facilitate patient follow-up.

• Utilize AdvancedMD, Ooma, email, phone tools, EHR workflows, and internal communication systems for practice.

⛳️ Requirements

• Required: Medical Assistant experience or similar clinical administrative experience in a medical practice environment.

• Required: Experience in following up on lab or imaging results.

• Required: Experience in patient communication.

• Required: EHR documentation experience.

• Required: Experience in scheduling and patient coordination.

• Must possess clear and professional spoken and written English skills.

• Must have relevant work experience.

• An NBI Clearance and/or Local Police Clearance must be provided before onboarding.

• Availability for video meetings with camera on when necessary is required.

• A reliable laptop or desktop computer is needed.

• A stable high-speed internet connection of at least 25 Mbps is required.

• A noise-canceling headset is necessary.

• A working webcam is required.

• A quiet and professional work environment is essential.

• Experience with AdvancedMD is preferred but not mandatory.

• Spanish-English bilingual communication is preferred but not required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Training for Top 1% VA Performance.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional contractor perks and client-approved allowances.