Medical Staff Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Coordinate and manage patient scheduling for healthcare providers, including Advanced Practice Registered Nurses (APRNs) and physicians.

• Arrange visits, particularly face-to-face compliance visits, adhering to strict Medicare and Medicaid regulations.

• Collaborate closely with affiliate medical directors to ensure that medical staff productivity targets are achieved.

• Reach out to patients and their families to arrange visits from medical staff.

• Represent the Company in a professional manner through the care provided and services rendered to clients.

• Adhere to state, federal, and local regulations along with Company policies and practices.

• Maintain the confidentiality of patients, families, colleagues, and sensitive situations.

• Engage in performance improvement, quality assurance, research, educational, and community initiatives.

• Share knowledge with colleagues and enhance electronic media skills.

⛳️ Requirements

• A college degree or equivalent professional experience.

• At least 3 years of relevant experience in the healthcare sector.

• Previous experience in a contact call center environment and/or scheduling for medical staff and/or clinical patient care.

• Familiarity with electronic medical records and scheduling software.

• Strong Excel skills, including data entry, formatting, filtering, sorting, worksheet/formula creation and management, as well as data analysis.

• Proficient in Microsoft Teams.

• Prior experience in hospice care.

• Solid understanding of medical terminology, preferably related to hospice.

• Capability to perform sedentary tasks with frequent interruptions.

• Excellent time management skills and the ability to prioritize tasks effectively to meet scheduling deadlines.

• Ability to manage stressful situations with professionalism and composure.

• Skills in patient scheduling and effective communication.

• Strong information-seeking and probing abilities.

• Accurate knowledge transfer skills.

• Proficient listening, understanding, and responding skills.

• Ability to multitask in a dynamic environment.

• Capacity to work collaboratively in a team setting.

• Ability to operate under moderate supervision, exercising discretion and independent judgment.

• Competence in computer operations, Microsoft Office software, data entry, and navigation skills.

• Must successfully complete all competency requirements for the role.

• Agreement to drug and/or alcohol testing following a conditional job offer and ongoing compliance with the Drug-Free Workplace Policy.

• Eligibility through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and continuous eligibility.

🏝️ Benefits

• Drug and/or alcohol testing consent and ongoing adherence to the Drug-Free Workplace Policy.

• Opportunities for enhancing professional knowledge and skill sets.

• Involvement in Company research and educational programs.

• Engagement in Quality Assurance and Performance Improvement activities as appropriate.

• Participation in community and professional organizations.